Rooms To Go

11:42 AM

My response from Rooms To Go....

I  received a response from Rooms To Go....a cop out response, and a very incorrect response. I love being able to report on positive experiences with Brands and Companies, it is what i do, but this is one time i truly have nothing good to say. First, remember the post from yesterday where i posted pictures of the coupon, along with exactly what the ad stated, now rooms To Go will not admit they made a mistake and instead they choose to make it seem as if i can not correctly read an ad. below is the response.

Dear Bridget,

Thank you for getting the information over to me.  I apologize for any inconvenience that this confusion may have caused.

In looking at the coupon, the coupon was not valid for all bedroom packages but rather only the specific set mention in the coupon details.  Within the package details that the promotion was valid for it mentioned all of the items along with the set number of TCHI 288.  If a television set would have been included, it would have been a 9 piece package.

Again, I apologize for the frustration that this disappointment caused.  Unfortunately we can not provide the coupon savings towards the package you desire, but would be more than happy to honor the coupon as it stands.

Sincerely,

Chad Parker
Customer Relations

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